Issue link: http://psai.uberflip.com/i/991334
W EEKLY EDITION JUNE 6, 2018 2018 Industry Survey Reveals Progress, Prosperity, and Growing Concerns …continued By Karleen Kos, PSAI Executive Director • It is interesting to note that nonmembers are generally reporting even greater satisfaction with the PSAI's current features and benefits than are M embers – even those not available to them as nonmembers. An important area for follow up with nonmembers is whether they are not Members because we are simply not offering something they value. It is also possible nonmembers unintentionally inflated their level of satisfaction by rating anything they didn't have a negative option about as "satisfied" or "very satisfied , " on a 1 - 5 scale where 5 is the best ranking. Members Nonmembers Feature/Benefit Importance Satisfaction Variance Importance Satisfaction Variance Networking 4.39 4.41 0.02 3.90 4.67 0.77 Conv and Trade Show 4.37 4.20 - 0.17 4.00 4.69 0.69 Code of Excellence 4.27 4.45 0.18 3.80 4.21 0.41 Resource Library 4.21 4.54 0.33 4.17 4.67 0.50 Training - In Person 4.14 4.50 0.36 3.89 4.29 0.40 Training - Online 4.13 4.49 0.36 3.83 4.71 0.88 Nuts and Bolts 4.11 4.42 0.31 3.76 4.53 0.77 Website 4.02 4.07 0.05 3.88 4.17 0.29 Supplier Dir Online 4.01 4.44 0.43 3.83 4.67 0.84 Use of "Proud PSAI Member" Brand 3.96 4.36 0.40 3.56 4.75 1.19 Reward Program for Damaged Units 3.95 4.70 0.75 3.83 4.79 0.96 PRO Finder 3.91 4.66 0.75 3.74 4.64 0.90 Certification 3.88 4.37 0.49 3.74 3.92 0.18 IRD - Online 3.87 4.54 0.67 3.50 4.54 1.04 Weekly Newsletter 3.87 4.39 0.52 3.61 4.58 0.97 Purchasing Program 3.84 4.51 0.67 3.44 4.53 1.09 Leadership Opp s 3.83 4.47 0.64 3.75 5.00 1.25 Scholarship Program 3.66 4.53 0.87 3.50 4.64 1.14 PSAI Alliances (ARA, WWETT, etc) 3.66 4.31 0.65 3.88 4.08 0.20 IRD - Hard Copy 3.45 4.42 0.97 3.50 4.38 0.88 Focus on Global Issues/WPSD 3.36 4.16 0.80 3.20 4.71 1.51 P AGE 7 CONTINUED ON PAGE 8