Issue link: http://psai.uberflip.com/i/845499
W EEKLY EDITION JULY 5, 2017 Saving the Show When Bad Actors Threaten the Portable Sanitation Industry … continued No one thinks they are "that" company. Have you ever noticed that everyone knows of a bad actor or two, but no one thinks of their own company as a bad actor? In even the most egregious cases, the company that is the bad actor usually thinks they are justified in what they are doing. It's human nature – we judge ourselves by our intentions, but others judge us by our visible actions. When the behaviors of a company and its employees consistently draw negative attention from others, the company needs to take stock and make changes. Even if you are 100% right and justified in whatever you are doing, if outsiders would judge you poorly for doing it, you are contributin g to the portable sanitation industry's reputation challenges. In that case, you are "that" company and you owe it to your own company, as well as to the industry as a whole, to improve. So you're not the bad actor but you know of one? As an association, we have only the power of ALL of us to make things better. We may not be able to immediately make one company stop bad behavior – especially if they are not Members. By working together, though, we can send the message that it is unacceptable – it's not w hat the best companies do – and we are better than the worst actors in our industry. In general, that's what the PSAI does every day through its programs and resources for companies and stakeholders. If the problem is more urgent than that, YOU have to be willing to be part of the solution without running afoul of the law yourself. That's where the three systems of accountability come into play. You cannot "band together" with others to confront the company – a lawyer would tell you that's fraught with lega l and anti - trust implications. The mechanism for "banding together" is making the formal reports either to the regulators (if they are breaking the law), filing a civil suit (if you can show they've behaved in an unlawful way that has harmed your company d irectly) or using the PSAI complaint process (if they are violating our Codes without breaking the law). Like all industries, portable sanitation has some bad actors. That's why the PSAI is committed to improving our resources, networking, and public inf ormation every day. Many "bad actors" want to be better. We can help them. If they don't, working together we can hold them accountable or – just like the underwhelming performance of a single actor in an otherwise great film – we can deliver an award winn ing product that does well at the box office in spite of them. Action! P AGE 11 CONTINUED ON PAGE 12