Portable Sanitation Association International

Association Insight July 5 2017

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W EEKLY EDITION JULY 5, 2017 Saving the Show When Bad Actors Threaten the Portable Sanitation Industry … continued • Create positive peer environments wh ere business leaders can discover why it makes sense to do things according to established codes. • Enforce the standards . This means we can go through a process internally to handle complaints about Member companies' conduct and take action to help them cor rect errors they may be making. What enforcement looks like for an association . Earlier in this article we stated that the PSAI is not the portable sanitation police. This is partially because that role is already taken by government regulators and licen sing bodies, and partially because no one joins the association because they want one more regulatory body to attend to. Company leaders join the PSAI because they want help – help at being a better company as well as help at improving the image of the por table sanitation industry. This, then, is the spirit in which an association like the PSAI has to approach enforcement. It has to be done in a manner that is consistent with our role, does not violate anti - trust laws, and ultimately helps everyone involv ed. So what does that look like, exactly? Well, it depends. Let's go back to our three real scenarios from the beginning of this article. CONTINUED ON PAGE 10 P AGE 9 Scenario What We Can Do What We Don't Do A member of the public calls in to complain about the condition of portable restrooms • Educate the caller about how portable restrooms are rented and paid for, s ervice processes and related topics • Explain the PSAI's Code of Excellence which spells out what Member companies have committed to uphold • Guide them to discover who to contact with their concern (e.g., the portable restroom company or contracting customer ) • If they have already talked to the portable sanitation company, and the company is a Member of the PSAI, we occasionally agree to assist in resolving communication issues • Guide the caller to the formal complaint procedure here ( http://psai.org/addressin g - concerns/ ) if they wish to pursue the matter • Follow the procedure if they file a complaint • If the complaint is "founded" the committee determines appropriate measures (e.g., voluntary corrective action, admonishment, censure, probation, or removal from the PSAI) to address the situation • Take sides • I ndependently i nitiate a formal complaint proceeding based on the undocumented report of a community Member • Discuss the issue with any other company

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