Issue link: http://psai.uberflip.com/i/892369
WEEKLY EDITION OCT 25, 2017 Teams That Train Together Stay Together Consider using a PSAI Training Course to help educate and bond your team On October 12, service technicians from all across the country tuned in for the live broadcast of the PSAI Basic Service Technician Training Course. Led by longtime PSAI volunteer and industry veteran Flay Anthony, this course is designed to train service technicians and other industry specialists on safety and best practices within the portable sanitation industry. The PSAI attempts to offer multiple training opportunities per quarter, which has included an online presentation of the Basic Service Technician Training Course each fall. Registrants for the PSAI Training Committee's online courses range from individual service techs to entire companies. Whether you are logging on individually to take in the course or you're gathering with coworkers to view the training together, both forms are beneficial. However, as we saw just two weeks ago when PSAI Member ServiceCore registered their entire team for the training, the PSAI's online training courses offer a priceless team building opportunity. ServiceCore featured their team's experience on their blog, which can be read here. Rather than having the team members take the course on individual computers, they gathered in their conference room to view the virtual classroom together. They also "cozied up with bagels and virgin mimosas (orange juice)" as they "further[ed their] knowledge of the portables industry." ServiceCore's experience acts as a wonderful example for other PSAI Members who are considering training their employees. While having your technicians log on individually for a course is just fine, below are a few ideas to keep in mind when having a group of employees take the training together: • Make it a team building experience. Bring in the bagels and orange juice and have your team gather around the same screen. A "classroom-style" environment encourages your employees to pay attention, take notes, and discuss the content with their peers during breaks. While having service techs off of their routes on the same day may seem like a negative, fostering peer-to-peer relationships and improving company culture are the positive tradeoffs. • The more the merrier. If you gather all of your technicians together for the same course, you are able to train your whole team in one fell swoop. By having all of your techs trained on the same day in the same way, small changes to standard procedures can be easily understood and implemented immediately. If your employees are trained in waves, the effectiveness of the training will not present itself as seamlessly. PAGE 11 CONTINUED ON PAGE 12