Issue link: http://psai.uberflip.com/i/1322383
ASSOCIATIONINSIGHT Portable Sanitation Association International News BIWEEKLY EDITION DECEMBER 23, 2020 Page 15 Portable Sanitation Company Resolutions for 2021…continued from page 4 3. Reviewing employee performance plans With all the change in 2020, take the time to formally evaluate how employee responsibilities changed. A popular response from respondents was that they resolved to "evaluate employees for all of their job responsibilities and reward them" as well. A performance plan that is indicative of all job responsibilities, old and new, will give employees a sense of pride and accomplishment if they meet or exceed your expectations at these additional tasks. 4. Conducting employee reviews "Management showing that they care" has been a popular phrase repeated at various PSAI events throughout the years. Timely reviews are even more important in these trying times, and they are yet another way for management to demonstrate care and concern for each employee. This is another item that was mentioned as being part of the "annual list" of resolutions. 5. Evaluating employee benefits To maintain and to recruit the highest caliber of employees, benefits need to be constantly evaluated and upgraded when and if possible. The beginning of the year is a logical time to investigate health insurance, possible company matched retirement accounts, and other programs. Resolve to take a look at these things so you can compete for the best personnel and don't lose the winners you already have. Resolutions Related to Customers The final category of the 2021 business resolutions revolved around customers. Company leaders are thinking about customers during the difficult and challenging times of 2020 as well as the anticipated returning events customers in 2021. 1. Customer communication and working relationships In 2020, both customers and operators worked more closely together than ever to meet the public's portable sanitation needs. In 2021, these close business alliances will continue, and new relationships will be forged as special events begin to slowly return. One idea that was mentioned for 2021 was a customer survey that focused on the operator's handling of communications and actions associated with the COVID-19 pandemic. It will be helpful for future planning for a portable sanitation operator to know how informative and communicative their customers felt they were in terms of service changes, safety protocols, product availability, and other new terms and conditions. Keri Madden with Room To Go in Ontario, Canada shared several examples of customer communications and policy changes for the coming year. "With our new event bookings in 2021, we have added a line to our Events Rental Agreement stating, 'Deposits are not refundable with less than a 30 day notice,' and we have communicated this to our event customers." Keri says that they only do small events, so this policy will work for both her company as well as her customers. Keri Madden Continued on page 16