Issue link: http://psai.uberflip.com/i/1173600
W EEKLY EDITION OCTOBER 2, 2019 W EEKLY EDITION OCTOBER 2, 2019 NUTS & B OLTS E DUC ATIONA L CONFER E NCE R OU NDTABLE SE SSIONS Cost of Doing Business • What are the key components of cost and which are most easily overlooked or distorted? • What are the best ways to monitor your costs and profit margins? • How do you develop a "cost per service" for units, holding tanks, and trailers? • What benchmarking data do you use and where do you find it? Disposal Issues • What challenges are arising with disposal in your area? • How are disposal fees changing? • Have you considered on site options? Which ones and why or why not? • What innovative approaches are you using to make disposal more manageable? Gettin g It Right: The OSHA Safety Log – Form 300 • What does OSHA require of portable sanitation companies? • What is the safety log form 300 and why does it need to be completed? • What happens if this isn't done or if someone makes a complaint? • What should you do if OSHA calls? Maximizing Your Reach with Social Media Advertising • What platforms (Facebook, Twitter, Snapchat, etc.) do you use and how do you use them? • How effective is social networking for finding new business or communicating with your customers? • How do you use other marketing or communication strategies to complement social media? • How do you measure social media success? Personal Protective Equipment (PPE) Options • What are the minimum PPE requirements for portable sanitation professionals? • What othe r types of PPE are advisable? • What types of PPE items are available and how are they evolving? • How do you maximize staff compliance with PPE requirements? Conducting Customer Satisfaction Surveys • What is the best way to survey customers? (Survey Monkey, Facebook, Yelp, others?) • How often do you survey and what is the goal of the exercise? • What questions do you ask and how do you evaluate answers? • How do you communicate with survey respondents to let them know what actions you've taken as the result of th e feedback received? P AGE 8 CONTINUED ON PAGE 9