Issue link: http://psai.uberflip.com/i/1173600
W EEKLY EDITION OCTOBER 2, 2019 W EEKLY EDITION OCTOBER 2, 2019 NUTS & B OLTS E DUC ATIONA L CONFER E NCE R OU NDTABLE SE SSIONS The Importance of Employee Performance Plans • Do you use formal employee performance plans? If not, how do you monitor and measure performance? • How can employee performance plans be used for professional development, compensation, and discipline/termination decisions? • What is the best way to engage managers and employees in valuing the process? • Wha t techniques do you use for evolving what and how you evaluate as your company changes? Inventory Control • How do you track and account for all your assets? • How do you develop and maintain an accurate asset list? • What inventory control technologies and processes have you tried? Which ones work best? • What techniques are you using to reduce loss? Attracting and Retaining Employees • What are the best sources to find candidates that stay? • How do you advertise and address the perceptions of our industry? • What are your most effective selection and training strategies? • How do you determine pay rates and benefits to compete effectively? • What does your company do to create a work environment that earns loyalty? Quality Control in the Field § How do you monitor the quality of your service technicians in the field? • What procedures are in place for dealing with performance issues related to quality? • How do you address customer complaints or kudos with individual service technicians? • What records relating to performanc e and equipment condition do you keep? Creative Collections • Why is our industry afraid to require payments or deposits in advance? • Do you seek credit checks on new accounts or impose credit limits? • What steps do yo u take to ensure timely customer payments? • What collections activities have proven the most successful? Open Discussion on Hot Topics (1 Table per Roundtable Session) • Join this table to talk about any topic on your mind that isn't being discussed elsewhere. - END P AGE 9