Portable Sanitation Association International

Aug 14 pdf

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W EEKLY EDITION AUGUST 14, 2019 Tips for Making Money in the Portable Sanitation and Rental Business By Karleen Kos, PSAI Executive Director While that won't all fit in one newsletter, here are some tips to get you started . You may already be doing some of these things , but perhaps you'l l find a few ideas worth thinking about as this season winds down and you start planning for next year. Selling and Customer Service Tips 1. Get payment up front . In the not - too - distant past, portable restroom operators were often reluctant to ask for paymen t in advance. Nowadays, it is becoming more commonplace , and it is a great way to improve the chances the rental experience will be a success for e veryone. Try renting a car or getting a seat on an airplane without paying first! In most cases , people are more invested in active communication with your firm when they alre ady have money on the line. Customers will be more l ikely to tell you what they require and if their needs have changed. Once you have the contract and payment , be sure your refund policy compensates you for reserving equipment if the customer cancels. You should not be taking all the risk in the case of reductions or withdrawals of business. Again, consider the change fees charged by airlines — there is a business precedent for recouping your lost business costs. P AGE 2 118 Industrial Dr. Kennedale, TX 76060 www.cpacex.com Serving the Portable Sanitation Worldwide ODOR CONTROL • DEODORIZING • CLEANING SOLUTIONS 800- 974 -7383, ext. 115 Direct 419-450-6208 email: llb@cpacex.com CONTINUED ON PAGE 8

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