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2019 INDUSTRY RESOURCE DIRECTORY Hazard Preparedness and Business Continuity Plans
Crisis Communication Plan
Communication information should be complied in advance and immediately accessible during an incident or
emergency. Include as much information as possible. The list should be updated regularly, secured, and available to
authorized users only. Both electronic and hard copies should be kept in different locations. Possible contacts would be:
• Customers
• Suppliers
• Management
• Community resources
• Employees
• Victims/families
• Government and regulatory officials
• Media and press
Know which cellular carriers your employees use, and be prepared to send text messages (individual or group) via
email networks. This is much faster than texting people individually via the little keyboard on your phone and may also
save data charges. Each cellular carrier has a system for doing this. To send a text message via email, you must use an
SMS to email gateway. Just substitute a 10-digit cell number for 'number' for each carrier below:
• AT&T: number@txt.att.net
• Boost Mobile: number@myboostmobile.com
• C-Spire: number@cspire1.com
• Consumer Cellular: number@cingularme.com
• Cricket: number@mms.cricketwireless.net
• Google Fi (Project Fi): number@msg.fi.google.com
• Metro PCS: number@mymetropcs.com
• Page Plus: number@vtext.com
• Ptel: number@ptel.com
• Republic Wireless: number@text.republicwireless.com
• Sprint: number@messaging.sprintpcs.com or number@pm.sprint.com
• Suncom: number@tms.suncom.com
• T-Mobile: number@tmomail.net
• Ting: number@message.ting.com
• Tracfone: number@mmst5.tracfone.com
• U.S. Cellular: number@email.uscc.net
• Verizon: number@vtext.com (text-only), number@vzwpix (text + photo)
• Virgin Mobile: number@vmobl.com
Employee Assistance
Whether an emergency or disaster affects the local community or a remote location where employees may be working
or traveling, you need to account for all employees as part of the emergency response plan. After accounting for all
employees, assess the potential human impacts and determine appropriate assistance.
Providing assistance and support for employees should be part of a business' preparedness program. It should include
communicating with employees and their families and providing support as appropriate. Employee information,
typically compiled in a human resource information system, includes home addresses and telephone numbers.
Consider asking for additional information including home email addresses and cellular telephone numbers (for text
messaging/SMS). Also, request the name and contact information of a family member or friend who can be reached
in an emergency. The confidentiality of this information should be protected and only be available to authorized users
who are operating from their office, emergency operations center or alternate business facility.
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