W EEKLY EDITION OCT 4, 2017
2017 Nuts and Bolts Roundtable Discussion Schedule …continued
Emergency Response (Sessions 2 and 3)
• What do you need to know and do to maximize your company's oppo rtunities if disaster strikes?
• Before a disaster occurs, what steps do you take to ensure you and your team are ready – both personally and
professionally – to handle it?
• How do you prepare your customers for the types of emergencies that are most likely in your area?
• How do you evaluate your company's performance and plan for next time?
Dealing with Vandalism and Theft (Sessions 2 and 3)
• What steps do you take to minimize the impact of vandalism and theft on your business?
• Do you use rental contracts tha t cover damage? What should be included?
• Do you sell damage waivers? What are the pros and cons?
• Have you ever "caught them in the act" or been asked by police to assist with an investigation? What's the best
way to handle these things?
Technology Soluti ons and Gadgets for Portable Sanitation (Sessions 1 and 2)
• What tech solutions have made the most difference in your business?
• There's a lot of office/routing software out there. What modules are essential?
• How do you demonstrate ROI on a tech investment?
• What technology hasn't been invented yet that your company really needs?
Quality Control in the Field (Sessions 1 and 3)
• How do you monitor the quality of your service technicians in
the field?
• What procedures are in place for dealing with performance
iss ues related to quality?
• How do you address customer complaints or kudos with
individual service technicians?
• What records relating to performance and equipment
condition do you keep?
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NUTS AND BOLTS INFO CONTINUE D ON PAGE 8
