W EEKLY EDITION MAY 31, 2017
And the Survey Says ...continued
Respondents also told us about the things we do that matter most. In some areas, we are exceeding their expectations, and in
others we have room to improve. The following two charts show the same information, one graphically in order the items were
present ed in the survey and one with the hard data in order of the results from most to least important .
Importance Satisfaction Difference
Networking with Other Members 4.38 4 - 0.38
COE; raising Standards 4.36 4.22 - 0.14
Convention 4.3 4 - 0.30
IRD - Online 4.22 4.29 0.07
Website 4.11 3.96 - 0.15
PSAI Weekly Newsletter 4.08 4.24 0.16
Use of PSAI Brand 4.02 4.17 0.15
Supplier Directory Online 3.97 4.04 0.07
PRO Finder 3.94 3.93 - 0.01
Members - Only Content Online 3.94 3.86 - 0.08
PS Training - Online 3.9 3.58 - 0.32
N&B 3.78 4.06 0.28
Certification Program 3.73 3.71 - 0.02
PS Training - In Person 3.65 3.79 0.14
Leadership Opportunities 3.63 3.76 0.13
IRD - Hard Copy 3.59 4.15 0.56
PSAI Alliances (ARA, WWETT,
etc) 3.56 3.97 0.41
Focus on Global Issues/WPSD 3.53 3.78 0.25
PSAI Scholarship Program 3.39 4.05 0.66
Reward Program for Damages 3.08 3.64 0.56
PSAIs Purchasing Program 2.95 3.42 0.47
As you can see, networking remains very important to respondents, though there is some dissatisfaction with how well we are
performing on this. However, drilling down in the data shows us that operators are far more pleased with the networking they
are experiencing than are suppliers.
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