W EEKLY EDITION MAR 8, 2017
Updating the PSAI Certification Program:
SER VICE TECHNICIAN JOB ANALYSIS SURVEY IS NOW OPEN
Click http://www.psaijobanalysis.questionpro.c om/ to take the survey!
WHO SHOULD COMPLETE THE SURVEY?
• Curr ently certified individuals
• Service technicians
• Drivers
• Pick up and delivery staff
• Yard staff
• Supervi sors/managers of the above positions
provided they have personally done the job at least
50% of the time within the last five years
HOW LONG WILL IT TAKE?
The survey is lengthier than most because it has to ask
about every aspect of the job. There's just no way around it.
We estimate it will take approximately 30 minutes for
workers whose English reading and comprehension skills
are good. It will take a little longer for those whose reading skills are not as well developed.
IS IT AVAILABLE IN SPANISH?
No, it isn't. Guidelines from accrediting bodies make validating a certification program extremely cumbersome and
costly even in one language. Second language offerings double the cost and time involved, so we are proceeding in
English only at this time.
IS IT AVAILABLE ON PAPER?
After April 1 it will be available on paper. We can provide printed documents and envelopes for your team on
request.
HOW MANY RESPONSES DO YOU HOPE TO GET?
We need enough responses for our sample to be representative of the profe ssion as a whole in English - speaking
North America. We would also welcome feedback from other parts of the world, but since 90% of the target
audience resides in the US and Canada, it is most important to get a good representation of responses from
profess ionals in small, medium, and large – sized companies from all over. So 500 responses will be great if they are
spread among many different companies that are geographically dispersed – and not enough if they are mostly
clustered in one part of the country o r all from large companies. If everyone takes the time to get their team to fill
out the survey, we should have no trouble getting the data we need.
WHAT IF I HAVE ADDITIONAL QUESTIONS?
Please contact Karleen Kos, PSAI's Executive Director ( karleenk@psai. org or 952 - 854 - 8300) if you have questions
about the survey instrument and how your group can access it. If you have questions about the process, the
Certification Commission, or the SME Advisors, please contact co - chairs Jeff Wigley ( wjwigley@bellsouth.ne t ) and
Steve Finley ( sfinley@ENDUREQUEST.NET ).
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