Issue link: http://psai.uberflip.com/i/536178
WEEKLY EDITION JULY 1, 2015 CODE OF EXCELLENCE: Part 2 Excellence in Our Reputation continued Daily commitment, long - term success What happens o n a daily basis builds longstanding success. Sarabia's has a 24/7 emergency phone number that receives special attention when it rings. Monica shares that water, electric and gas companies know her staff answers the line and callers will receive a quick response. This reputation has helped Sarabia's to be the go - to vendor for these partners. The Code states: We are committed to ongoing efforts aimed at earning and sustaining a positive reputation for the services we provide. We believe this will occur through professional competence and constant vigilance to ensure that everything we do is worthy of praise . Image is importa nt The Code states: Regardless of the age of our equipment, we keep it in good repair. Units that are placed into service have all parts in working order, are clean and fresh - smelling, are properly stocked, and are free of graffiti. Prior to leading Sarab ia's, Monica worked in the fashion industry. She firmly believes that a clean facility raises employee morale, and Sarabia's state - of - the - art facility is only part of the equation. Each unit is labeled on all four sides with the company's logo (see photo l ower right), and her team functions "like makeup artists" when units are returned to their facility. Restrooms are not only cleaned, but touched up so that every unit goes back out in the world looking brand new. Monica says, "We've received great feedback from parks supervisors and job sites. They've noticed that our units are always in great condition." Effective, efficient disposal Sarabia's uses an innovative solution for waste disposal. They avoid timely trips to the local municipal facility by connec ting directly to proper disposal facilities through an underground pipe. The process is monitored by the water department and requires a permit. The outcome is that Sarabia's can use trucks over and over, and there's no need for a tank inside their facilit y. This allows Sarabia's to provide responsive service to customers without disposal delays and to demonstrate another statement from the Code: We listen to our customers, taking the time to understand their expectations, wants and needs. Then we identify effective means of meeting them. P AGE 2 Monica Br own is the majority owner and President of Sarabia's. She shares a glowing example of Excellence in Our Reputation that follows the Code: We believe delivering quality services and building a positive reputation begins and ends with our personnel. Our team members are ambassadors for our companies. " Recently, an organization rented and brought an out - of - town provider's trailer to a local job site , and Sarabia's was hired to service the unit. One of Sarabia's ADA units was at the same job site. When there w ere problems with the other company's unit, the client called our number for support. My operations supervisor handled everything beautifully . He support ed the customer to resolve their issues and kept the other restroom company informed. He even responded in person on a Saturday night at 8:00pm. He helped because he felt it was his moral duty to respond. Creating a good reputation is about doing the right thing when nobody is watching and when it's not expected. I'm always incredibly proud of my staff w hen this happens."