ASSOCIATIONINSIGHT
Portable Sanitation Association International News
BIWEEKLY EDITION NOVEMBER 11, 2020
Page 12
Principles to Remember
Do:
• Take the time to prepare by thinking about what you wish to communicate and how you want to say it.
• State factual observations of your employee's actions. Then describe the impact of the behavior and why it's
problematic.
• Engage in joint problem solving. You're more likely to see a shift in behavior if your employee feels as though
he's had an opportunity to help come up with a solution.
Don't:
• Ignore problematic behavior. As a leader, you have a
responsibility to help your employees understand the impact
they're having on their peers and the company.
• Pussyfoot around or try to let them down easy. It's important
to be direct when talking about your employee's development
and growth.
• Get upset. Stay composed during the conversation even if
your employee gets defensive and argumentative.
The long-term goal is to make all employees more effective
and content. If your problem employee succeeds in making a
meaningful and positive change, be sure to acknowledge the
effort. Take every opportunity to show appreciation and employ
positive reinforcement. It's the best way to retain employees. v
Coaching Employees Who Irritate Others…continued from page 10
NIOSH Offers Free Webinar
on Healthy Workplaces
The National Institute for Occupational
Safety and Health (NIOSH) will offer a
free one-hour webinar on November
16 from 2:00 p.m.–3:00 p.m. (CT).
Titled "Healthy Workplaces—Tips and
Tools for Operating Your Business," the
session is aimed at decision-makers
in non-healthcare workplaces. In the
session, NIOSH experts will discuss CDC
COVID-19 guidance for businesses and
employers. Topics include considerations
for identifying and responding to
COVID-19 cases so owners can operate
their businesses in a safe and healthy
manner.
Registration is required. v
Need a sales refresher? Eddie LeMoine, a Canadian-born
international author, speaker, seminar leader (and sales expert)
will be on hand next week for our Virtual Conference and Trade
Show! In fact, Eddie LeMoine will be speaking twice at next
week's Virtual Conference and Trade Show. Make sure your sales
and customer service team members tune in to these great
sessions. Click the video above to learn more. v
