W EEKLY EDITION OCTOBER 23,
W EEKLY EDITION OCTOBER 23, 2019
NUTS & B OLTS E DUC ATIONA L CONFER E NCE
R OU NDTABLE SE SSIONS
Attracting and Retaining Employees
• What are the best sources to find candidates that stay?
• How do you advertise and address the perce ptions of our industry?
• What are your most effective selection and training strategies?
• How do you determine pay rates and benefits to compete effectively?
• What does your company do to create a work environment that earns loyalty?
Quality Control in the F ield
§ How do you monitor the quality of your service technicians in the field?
• What procedures are in place for dealing with performance issues related to quality?
• How do you address customer complaints or kudos with individual service technicians?
• What re cords relating to performance and equipment condition do you keep?
Creative Collections
• Why is our industry afraid to require payments or deposits in advance?
• Do you seek credit checks on new accounts or impose credit limits?
• What steps do you take to en sure timely customer payments?
• What collections activities have proven the most successful?
Open Discussion on Hot Topics (1 Table per Roundtable Session)
• Join this table to talk about any topic on your mind that isn't being discussed elsewhere.
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