Portable Sanitation Association International

Oct 23 PDF

Issue link: http://psai.uberflip.com/i/1179108

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W EEKLY EDITION OCTOBER 23, 2019 Quality Control in the Field By Karleen Kos, PSAI Executive Director • Building in time for owners or other company leaders to meet job supervisors or event planners and show them you appreciate their business. Getting started. Quality control (QC) ride alongs can be done with a designated QC person, a member of the sales team, or a substitute route driver. No matter who does the QC ride along, it is important to do the checks on both regular route drivers and special events drivers. When you are designing your QC ride along schedule, be sure you are either riding with everyone or you have a system for randomly choosing the drivers for the QC check. It is not a good idea to do the chec ks in such a way that any driver or group of drivers could perceive they are being targeted for extra scrutiny. Doing that could be harmful if you are ever accused of discrimination or harassment in an employment law situation. On the other hand, nothing prevents you from riding along with a driver having known performance issues, especially if you have received complaints and want to do remedial training. The difference in that case is that you have a documented reason to follow up on a particular indivi dual's performance. A QC program should be more proactive. It's something you do to prevent bad things from happening, address suboptimal methods, and recognize great performance. QC ride alongs should not be used to punish the driver – they should be done to improve the business. What to do. Your team should be aware of the QC program you are implementing. Make sure you explain how it works and what to expect ahead of time so that your drivers aren't confused or upset the morning your QC rider joins them . CONTINUED ON PAGE 1 6

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