WEEKLY EDITION OCTOBER 23, 2019
Quality Control in the Field
By Karleen Kos, PSAI Executive Director
Every company that is successful over time has developed
and implemented some sort of quality control program in
the field. While doing this accomplishes several things,
some of the most important are:
• Making sure the driver is giving the best possible
service to your customers.
• Providing opportunities to train – or retrain – your
drivers. It can also give you a chance to educate
drivers on things you might not have talked about
before that would enhance their service to your
customers, save money or generate extra revenue.
• Building in time for owners or other company
leaders to meet job supervisors or event planners
and show them you appreciate their business.
Adv an ta ge s of
Asso cia ti o n Eve nt s
By Todd Ginter, PSAI Marketing Manager
Regardless of how long you have been a member of the
PSAI, I am confident there are still benefits to your
membership you are not aware of. That is the wonderful
thing about being part of an association; the work of the
association is always focused on not only helping the
industry as a whole, but also on every business member
no matter how big or small. This means that there is
always information and resources available to you, if you
know they are available to you or not.
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