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W EEKLY EDITION AUGUST 21, 2019
G et ti ng Pai d : Part I I
H ow t o Ma ke Col l ect ions Ca l ls
By Karleen Kos, PSAI Executive Director
FINAL THOUGHTS
If you cannot reach your customer by phone, you can try email, visiting them in person, or – after enough other
attempts - having a collection letter delivered by certified mail. You may have to be persistent to get their
attention.
As long as you are doing the collections yourself, you are not a "debt collector" as defined in the Fair Debt
Collections Practices Act , but it is still a good idea to be aware of what that law allows because some states
extend these protections more broadly.
No one wants to accept less money than is owed, but it may be the better option than not getting paid at all
or burning up more time chasing the customer over many months. In the end, your goal should be to get as
much of what is coming to you as possible as quickly as p ossible. Only you can decide when the tradeoffs are
worth it. - KK
P AGE 19
