W EEKLY EDITION MAY 22, 2019
Feedback: Friend or Foe?
By Karleen Kos, PSAI Executive Director
We humans do not do well when someone … tells us where we stand, how good we "really are,"
and w hat w e must do to fix ourselves. We excel only w hen people w ho know us and care about us
tell us … w hen they see something within us that really w orks.
In any portable sanitation company, you'll always have to address the occasional "cut and dried" procedures.
Those are not the most common topics for performance - related conversations. Most employee discussions are
about people: how we interact, how we behave, and how we grow in our roles. In these instances, traditional
feedback is only good for correcting mista kes, and even then, it only works well if the brain hasn't gotten
defensive and shut down learning. Whenever you can, focus your interactions on what is best in your team.
Help them pull those things out of themselves with more regularity, teach them to do the same with their
teammates, and watch excellence soar.
- KK
P AGE 13
